Talk to us
A real person reads every message.
Three of us run this. Whatever you send goes straight to one of us — no ticket queue, no bot.
Before you write
Most emails ask one of these.
Where is my order?
You will have a tracking link in your dispatch email. Orders leave us within 24 business hours and arrive in 3–6 business days — Sundays and public holidays are not counted.
Can I change or cancel my order?
Yes, if it has not shipped. Email us with your order number as soon as you can — same-day cancellations are always possible before processing begins.
Something arrived damaged
Email us within 3 days with a photo and your order number and we will replace it. Manufacturing defects are covered for 10 days.
How do I claim the warranty?
Email support@dot7.in with your order number. The E2 Pro and C240 carry a 1-year limited warranty; the Orbit Case is covered by the 10-day free replacement.
