Return and Replacement Policy
After the consumer receives and opens the product, we do not provide a return policy.
Within seven days after the order delivery, a replacement request can be made if a product has a technical problem. The customer will receive a brand-new replacement. This will be given following a physical inspection of the product; if no problems are discovered, the same unit will be shipped.
After seven days after delivery and throughout the warranty term, if a ticket is raised, the product is tested and replaced with one in a similar condition.
If the product (colour/variant) is out of stock when it has to be replaced during the warranty, a substitute product at the same cost will be provided, and the warranty.
Damaged product arrived/Wrong product received/Accessories Missing
If your order is damaged/wrong/ has accessories missing on delivery, please raise a complaint within 24 business hours from the time of delivery.
You can visit dot7.in or email us at support@dot7.in. We will need your order ID and a few images of the product to process the replacement or initiate a refund.
Attention: If the packaging of your order seems to have been tampered with or damaged at the time of delivery, please refuse to take the order.
Attention regarding wrong product received: If the product is completely different, it will be considered as wrong product. Under no condition will a refund or replacement be provided for any defect-free product, based on look & feel or minor differences in shades, colour or sound quality.
Shipping information
Each order can be shipped only to a single address, which is specified at the time of placing the order. If you wish to ship products to different addresses, you will need to place multiple orders.
When will your order arrive?
We work towards ensuring that each item in your order is shipped within 2 working days from the date of the order. However, it may sometimes take up to 3 or more working days due to festivals, a sale, or when there are other mitigating circumstances. During such an event, do not be alarmed. Your order should reach you in 3 to 6 business days.
Tracking your order
A shipping confirmation along with your tracking ID will be sent to you once the product has been dispatched. We will also send you the tracking link along with the Courier partner.
Cancellation Policy
To cancel your order before it has been dispatched, please email us at support@dot7.in
GST
Please note that we do not extend the GST policy for B2C customers on the dot7 website, and only B2B customers (corporate orders) are eligible to avail of GST invoices. Therefore, if you are a B2C customer, please be advised that you will not be able to claim GST invoices for your purchases. We request you to kindly take this into account while making your purchase decision. Dot7 will not be responsible for any misinterpretation or misrepresentation of this policy by the customer.
Delayed delivery of the product
If you do not receive your order within the designated time period, you can choose to cancel the order via email at: support@dot7.in. Within the next 14 days, the full amount will be refunded. (Dot7 is not responsible for delays in refund processing caused by banks, calamities or national holidays). If the order gets cancelled before shipping, the amount will be refunded in 7 to 10 business days.
