FAQ

Your order details may have not been captured with us. The amount will be refunded to your account in the next 3-5 days.

• Credit/Debit Card Payment
• Net Banking
• Wallets: PhonePe, Amazon Pay, FreeCharge, Payzapp,etc
• UPI/QR

1. Cancel the order on the website and place the order again with the correct address.
2. Contact our support team to change the delivery address.(By Email:support@dot7.in)

• Order placed through Amazon, Flipkart e-commerce marketplace: you can find your invoice copy there in your account’s order sections.
• Order placed on the dot7.in website? : Contact the Support team and they will help you.

Once you receive the shipping confirmation notification, your package will be delivered within 3-5 business days. We always constantly working to get your order delivered as soon as possible.

We will send an email with the tracking number once the order has been dispatched from our warehouse.

If you are an existing user you can simply log in to your account and track your current and past order details. However, if you haven’t made an account and have signed in as a guest user – we advise you to create your account with the same guest user mail id.

*Please note, that it can take some time before the tracking information is uploaded.

Once we have received your return shipment in our warehouse, we will send you an email confirming receipt of the package. We will refund the value of your returned items within 7 days of receiving the return package.

Mail your query to support@dot7.in for all the warranty and service-related issues we will address and resolve the issue.